NBC first reported the story of Garage Door Repair scammers back in 2014 when they set up hidden cameras for a sting mission. In 2019 investigators from "Inside Edition" broadcasted a report rigging a garage door system by moving a photo-eye sensor. This simple fix was put to the test and "Inside Edition" had two industry experts confirm the only problem with the garage door system was an unaligned photo-eye. Investigators called eight door companies to fix the problem. Luckily, only 2 out of the eight attempted to scam the customer. One company wanted $720 for the "repair" and stated that the gear was about to break and that the sensors were dead. The other scammers asked or $475 stating that it was an "electrical problem". These scammers in particular dropped the price to $400 if cash. Immediately after being told this information "Inside Edition" promptly confronted the two scammers in which they quickly packed up and left.
Check for phony addresses
Always check the advertised street address of any garage door company (or any company for that matter).
Both experts noticed that the two scammers were in unmarked trucks. The one company in particular was in an unmarked pickup, but was nicely organized, and the tech wore a company shirt. Experts say that when scammers drive unmarked trucks, they may be subcontractors who have loose relationships with any specific company. One expert even recommends another tactic to spot a scammer: "Ask them to tell you the name of the company they represent." If they stumble to answer, or the name of the company is different than the company you called, it's wise to send them away.
Video from "Inside Edition" investigation below!
Credits: Door + Access Systems Magazine (article from Winter 2019), Inside Edition.